Field Operations Manager

This Role?

Kind of a Biggie Deal.

Founded in 1969, Wendy’s is committed to the promise of Fresh Famous Food, Made Right, For You, delivered to customers every visit, in every restaurant through high quality craveable menu items including our made-to-order square hamburgers using fresh beef*, and fan favorites such as our Spicy Chicken Sandwich, nuggets, Baconator®, and the Frosty® dessert.

As part of our brand promise, we’re also committed to doubling down on executing operational excellence in all Wendy’s restaurants to ensure a consistent experience for our customers whether they visit a Wendy’s in Washington, DC or Washington state.

To ensure we are delivering on our promise to the 200 million customers that visit our more than 6,000 U.S. restaurants every year, we’re investing in more Field Operations Manager (FOM) roles to partner with Wendy’s franchisees and restaurant teams to drive operational performance. The FOM will work directly with around 120 restaurants in a designated geographical area to ensure those Wendy’s restaurant teams are delivering operational execution, our brand standards, exceptional customer experiences, increased customer visits and increasing market share at the restaurant level.

Is this job

Made Right…
For You?

It’s right for you if...

You are customer obsessed and have a relentless drive for results. Being "customer-first" isn't a cliche for you - it's part of your DNA. You're committed to turning every customer into a loyal fan. It's your personal mission to ensure every customer has a consistently positive experience at every restaurant. You know the standards - you champion them, and you accept nothing less than excellence.
You influence perspectives and steer decisions. You communicate effectively across all levels within an organization. You know listening is just as important as speaking. You build relationships with stakeholders and are able to influence and effectively make the case for change.
You know your way around a P&L. You know margins aren’t just boundaries on a piece of paper and believe P&Ls aren’t just a spreadsheet. You understand the top line, bottom line and every line in between and its impact on the overall business.
You are a thinker and are energized by uncovering meaningful insights. You like to dig into the data...spreadsheets, dashboards and numbers. You don’t just guess, you analyze. Whether it’s trends, numbers, or performance metrics, you’re always looking for the story behind the data.
You don’t always have all the answers, but you love to solve problems. We don’t need someone who knows it all – we need someone who knows how to ask the right questions. You’re naturally curious and don’t just check boxes but ask why they exist in the first place. You don’t settle for the status quo and “we’ve always done it like that” isn’t in your vocabulary.
You are eager to grow and build meaningful connections. You want to be part of Wendy’s next chapter of growth, are driven by our purpose to deliver great, high-quality food and exceptional service to our customers and are motivated by our unwavering core values that drive the work we do every day.